TERMS & CONDITIONS
For Radiance Retreat. Destination Maui, HI Retreat.
Welcome: We are honored to connect with you and have this opportunity to treat you to a luxurious experience. 5-nights/6 days of relaxation, ritual, sound, movement, and sisterhood. Gather live in person. Boundaries will be respected. Leaving you feeling rejuvenated, and ready to implement shifts as you continue to transform. We are celebrating you for this decision to invest in yourself. Please read through the following. Payment signifies that you have read and agreed to all terms.
Terms & Conditions for Travelers
Please take the time to read and understand the Terms & Conditions detailed below prior to booking a trip with Radiance Retreats (Cilly Wellness & Shanti Sound Healing). If you decide to book a trip with Radiance Retreats (Cilly Wellness & Shanti Sound Healing), then you will be required to confirm your agreement to these Terms & Conditions as part of the online booking process.
Your Booking is a Contract
When you (sometimes referred to as a “traveler” or a “client”) book a trip with Radiance Retreats (Cilly Wellness & Shanti Sound Healing) (sometimes referred to as “we” or “us” “Radiance Retreat”), you will be deemed to have agreed to these Terms & Conditions. Moreover, your booking, together with (a) these Terms & Conditions and (b) the details regarding the trip for your chosen destination as listed on our website (collectively, the “Agreement) will constitute a legally binding contract between you and us. (Note: If you book a trip for multiple people traveling together, then all travelers in that booking will be deemed to have read and agreed to the Terms & Conditions, and to be parties to this Agreement.)
In order to hold your booking with us, you will be required to pay a non-refundable deposit of $111. Deposit payments are non-refundable. However, your deposit may be applied towards the next Radiance Retreat if you notify us in writing 120 days before the retreat. All cancellations must be made in writing. Cancellations received before 120 days of the retreat date will result in a total loss of deposit and a loss of 50% of the balance of retreat price. Cancellations received after 120 days before the retreat date will result in a total loss of funds.
Please note: If the retreat is cancelled due to covid restrictions on travel, the full amount of the deposit will be applied to a new retreat of your choice. Deposit must be applied to a new Radiance Retreat within 3 years of the original retreat date.
Cancellation of retreat due to not meeting minimum participant requirement will result in a refund of deposit, less a 3% processing fee.
3. Final Payment
Payment of the balance of the trip price is due by ______________. If the balance is not paid on or before the due date, we reserve the right to treat your booking as cancelled.
4. Passport, Visas, and Other Travel Documents
For trips outside the U.S. (or your home country, if you are not a U.S. citizen), you must carry a valid passport and have obtained all other required travel documents (visas, permits, certificates, etc.) for the country(ies) you will visit during your trip. For many countries, your passport must be valid for at least 6 months beyond the duration of the trip; please make sure to research the applicable passport requirements for each country you plan to visit.
It is your responsibility to ensure that you are in possession of all such required travel documents for your trip. We are not responsible if you are refused entry to a country because you lack the correct travel documents. See our ACCOMODATIONS PAGE for more details.
5. Your Details
For us to confirm your booking, you must provide us with certain personal information, if requested by us, no later than the date on which you pay the balance of the trip price. The precise information may vary from trip to trip, but the types of information we may require include, by way of example:
Full name (as it appears on passport)
Date of Birth
Any medical conditions, injuries, or physical limitations which you want us to know about and/or which may affect your ability to participate fully in some aspects of the trip.
Your travel itinerary and dates of travel
6. Requests for Roommate Matching
All rooms are to be shared. We will do our best to match solo travelers with a roommate with similar preferences. Please let us know the name of who you would like to share a room with upon booking if you are travelling with a connection. Radiance Retreats (Cilly Wellness & Shanti Sound Healing) makes no promise or guarantee that we can match you with a roommate (for the double occupancy rate) on any given trip.
7. What’s Included in the Price of Your Trip
The price of your trip includes:
All accommodations as listed on our website under “What’s Included”
All meals as listed on our website under “What’s Included”
Sound Healing instruction as described on our website under “What’s Included”
Yoga instruction as described on our website under “What’s Included”; and
Transportation and cost of entry fees to all excursions under “What’s Included”
Those additional items listed on our website under “What’s Included”
8. What’s Excluded from the Price of Your Trip
The price of your trip does not include:
Flights/Airfare to the starting point of your trip
Excess baggage charges
Fees for travel documents (passports, visas, etc.)
Any other items listed on our website under “What’s Not Included”
9. Optional Activities
Optional activities (other than excursions which are listed on our website as “Included”) are not included in the trip price and do not form part of the trip or this Agreement. You acknowledge and agree that any assistance provided by any trip leader, yoga instructor, or local representative in arranging optional activities does not render us liable for them.
10. Cancellation by Traveler
If you wish to cancel your booking, you may do so any time up to (and including) the 61st day before the scheduled trip start date (except 91 days with respect to certain trips); and in that event, we will refund all amounts paid to Radiance Retreats (Cilly Wellness & Shanti Sound Healing) except for the initial deposit which is non-refundable. If you cancel your booking less than 61 days (or 91 days for certain trips) prior to the scheduled trip start date (or if you fail to show up, or if you leave a trip prior to its completion for any reason), then you will not be entitled to any refund. Bookings for all trips are non-transferable. Note: As outlined in Section 14 below, we strongly recommend that you purchase travel insurance.
11. Cancellation by Radiance Retreats (Cilly Wellness & Shanti Sound Healing)
We reserve the right to cancel any trip or any portion of any trip at any time up to (and including) the 61st day before the scheduled trip start date (except 91 days with respect to certain trips). In this event, the client will receive a complete refund of all monies paid to Radiance Retreats (Cilly Wellness & Shanti Sound Healing).
Please note: If the retreat is canceled due to covid restrictions on travel, the full amount of the deposit will be applied to a new retreat of your choice. Deposit must be applied to a new Radiance Retreats (Cilly Wellness & Shanti Sound Healing) retreat within 3 years of the original retreat date.
In addition, we reserve the right to cancel any trip at any time if, due to natural disaster, political instability, or other disruptions and/or events beyond our control (“force majeure events”), the operating of the trip would be unsafe or otherwise unviable. In the event a trip is canceled due to a force majeure event, the client will receive a refund equal to the monies paid to Radiance Retreats (Cilly Wellness & Shanti Sound Healing) less any costs incurred by The Radiance Retreats (Cilly Wellness & Shanti Sound Healing) which are not recoverable. Note: As outlined in Section 14 below, we strongly recommend that you purchase travel insurance.
12. Discretion to Reject Bookings and/or to Deny Participation by Certain Clients
Radiance Retreats (Cilly Wellness & Shanti Sound Healing) reserves the right, in the exercise of its discretion and judgment, to reject any client booking and/or to deny participation by any client in a trip at any time prior to the trip start date, if we believe a client poses a risk or may be disruptive to other clients or to the yoga instructor. If a client booking is rejected and/or a client is denied participation in a trip prior to the trip start date, then that client will receive a full refund of all monies paid to Radiance Retreats (Cilly Wellness & Shanti Sound Healing) for that trip.
Furthermore, each yoga instructor leading a trip also has the authority, in the exercise of his/her discretion and judgment, to deny participation by any client, if the instructor believes the client’s continued participation will be disruptive to the overall trip experience, to the other clients and/or to the instructor. If a client is denied participation in a trip after the trip start date, then the client will forfeit all monies paid.
The itinerary listed for each trip represents a general plan for that trip (including the day-by-day schedule of activities). However, you acknowledge and accept that circumstances may arise which result in changes to the listed itinerary. These changes may include, without limitation, delays and/or partial or complete changes in the following: the itinerary, trip leaders/yoga instructors, frequency of yoga sessions, quality or location of lodging, modes or quality of transportation, etc. You understand and agree that: (i) Radiance Retreats (Cilly Wellness & Shanti Sound Healing) and/or its designees may make last-minute or on-site decisions to address changed circumstances, (ii) Radiance Retreats (Cilly Wellness & Shanti Sound Healing) does not guarantee conformity with any itineraries that have been published or furnished to you or any other clients, and (iii) Radiance Retreats (Cilly Wellness & Shanti Sound Healing) reserves the right to change the itinerary with or without notice to you. Furthermore, all yoga instruction/classes will be provided in the manner determined by each individual yoga instructor, at his/her discretion, and will follow that instructor’s individual style. Modifications will be offered as a way of accommodating your level of fitness and physical challenges.
14. Travel Insurance
Radiance Retreats (Cilly Wellness & Shanti Sound Healing) strongly advises all clients to purchase travel insurance in connection with all bookings. Moreover, for certain trips, travel insurance is required. (See our website for details.) While the coverage provided by travel insurance varies based on the policy you purchase, as a general rule, this type of insurance may provide coverage for a variety of losses that a client may incur relating to a booking, including losses relating to trip cancellation, illness, injury, theft, lost or damaged property, etc.
Be aware that, except for the limited refund rights outlined in Sections 10, 11, and 12 above for various cancellation scenarios, each client is 100% responsible for any losses, penalties, fees, or other financial consequences arising out of any booking or trip, or the cancellation or interruption of any booking or trip (including, by way of example, costs related to airline tickets and fees, passport fees, visa fees, medical expenses, etc.). For all of these reasons, we urge you to purchase travel insurance promptly the following booking.
15. Photos and Marketing
With respect to still photos and/or video footage from the trip which include(s) your image and/or name, you irrevocably grant us the right to use those photos and/or footage for marketing and promotional purposes (including, without limitation, on our website, in advertisements, marketing materials and/or on our social media platforms), on a royalty-free basis, throughout the world, and in perpetuity.
With respect to any still photos and/or video footage from the trip which were shot by you and posted on Facebook, Instagram, Twitter, or any other social media platform, you irrevocably grant us the right to re-post those photos and/or footage on Facebook, Instagram, Twitter or any other such social media platform, on a royalty-free basis, throughout the world, and in perpetuity. We will use good faith efforts to credit you as the source of any such photos or footage that we re-post, but our failure to do so will not be a breach of these Terms & Conditions or invalidate the foregoing grant of rights. If you notify us of our failure to credit you, we will remedy that failure as promptly as practicable, in a reasonable manner (which may include the addition of credit or the take-down of the applicable photo or footage), following receipt of your notice.
16. Immunizations and Travel Advisories/Warnings
Each client assumes full responsibility for verifying any requirements relating to and/or obtaining any immunizations which may be necessary or desirable for travel in the applicable country(ies) and/or region(s). Each client also assumes full responsibility for researching the safety and security conditions in the applicable country(ies) and/or region(s) during the period of scheduled travel and being aware of any applicable travel advisories and/or warnings. Clients may also wish to consult a physician who is knowledgeable about travel medicine and related medical issues in the country(ies) and/or region(s) to be visited.
17. Health Certification
By booking a trip with Radiance Retreats (Cilly Wellness & Shanti Sound Healing), you confirm that you are mobile and in good general health, and capable of performing the activities contemplated for the trip you have booked. You also confirm that you are capable of caring for yourself during the trip, and that you will not impede the progress of the trip or the enjoyment of other travelers. You also confirm that you have not been recently treated for, nor are you aware of, any medical condition, infirmity or disability (whether physical or mental) that would create an unreasonable risk to yourself or others in connection with the trip.
18. Third Party Operators and Yoga Instructors are Independent Contractors
Radiance Retreats (Cilly Wellness & Shanti Sound Healing) does not own, operate, or control any person or entity that provides any goods or services for your trip (“Third Party Operators”), including any lodging facilities, airline, ground or water transportation, yoga studio, yoga instructor(s), tour operator, food service provider, etc. Rather, we contract with Third-Party Operators to provide all goods and services for your trip, and you understand that all Third Party Operators are an independent contractor(s), and not affiliates or employees of Radiance Retreats (Cilly Wellness & Shanti Sound Healing). In selecting Third Party Operators, we do our best to seek out reliable suppliers and contractors to provide the necessary travel-related goods and services. Accordingly, in the absence of gross negligence by Radiance Retreats (Cilly Wellness & Shanti Sound Healing), you understand and agree that Radiance Retreats (Cilly Wellness & Shanti Sound Healing) shall not have any responsibility or liability for any acts or omissions of any Third Party Operators in connection with your trip. Without limiting the foregoing, we will not be liable for any direct, indirect, consequential, or incidental damage, liability, injury, loss cost, or expense you may incur (including any claim relating to personal injury, illness, death, property damage, or loss, delay or other inconvenience) arising out of or by reason of the acts or omissions of any Third Party Operator.
19. Assumption of Risk
Radiance Retreats (Cilly Wellness & Shanti Sound Healing) is dedicated to providing a safe environment for all clients who participate in our trips. However, you must take responsibility for your own behavior and safety. Furthermore, you understand and assume the risks and hazards inherent in travel. These risks and hazards may include, without limitation, delays, injury, illness, death, or other unanticipated events, and maybe caused by force majeure events, the accidental negligence of Radiance Retreats (Cilly Wellness & Shanti Sound Healing) or other persons (including third party operators), the intentional and/or criminal conduct of others or other circumstances. Certain locations are remote and require additional travel time away from city centers and towns; as such, medical attention may not always be readily available or may be of inferior quality compared to what is available at home. Also, you may be visiting places where the political, cultural, and geographical environment is very different than where you live, and in some cases, these differences may present increased risks and/or challenges. We use reasonably available information from the U.S. government, applicable foreign governments, and reports from our contacts in planning each trip itinerary, and assessing the viability of each trip itinerary as the start date approaches. However, it is your responsibility to acquaint yourself with all available and relevant travel information for your destination and the nature of your itinerary. You acknowledge and agree that your decision to travel is made after having considered this information and you expressly assume the personal risks involved with such travel.
20. Limitation of Liability and Release
You acknowledge and agree that Radiance Retreats (Cilly Wellness & Shanti Sound Healing) and its parent, affiliates, subsidiaries, officers, directors, shareholders, members, employees, successors and assigns (collectively, the “JGYT Parties”) shall not be liable for any direct, indirect, consequential or incidental damage, liability, injury, loss, cost or expense you may incur (including any claim relating to personal injury, illness, death, property damage or loss, delay or other inconvenience) arising out of or by reason of (i) the acts or omissions of any Third Party Operator or (ii) the negligence of any of the JGYT Parties or (iii) any acts or omissions of any other parties or (iv) force majeure events.
You release the JGYT Parties from any and all claims, liabilities, losses, expenses, damages, demands, actions, causes of action, lawsuits or sums of money of any kind arising out of, by reason of, resulting from and/or related to any trip you may book and/or participate in; and you understand and acknowledge that you are fully responsible for and expressly assume any and all risks, whether known or unknown, in connection therewith.
Any personal information that we collect about you may be used for any purpose associated with the operation of a trip or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the trip.
You agree that any dispute relating to your booking, the Terms & Conditions, the Agreement or any other issues relating to your trip (including any claim you may wish to assert relating to or arising out of your trip) shall be referred to as confidential and binding arbitration, by arbitrator(s) and pursuant to rules of arbitration subject to the mutual agreement of the parties. If the parties cannot agree on the arbitrator(s) and/or the rules of arbitration, arbitration may be compelled by petition to any court of competent jurisdiction. Any arbitration award shall be rendered in writing and may be entered and shall be fully enforceable as a judgment in any court of competent jurisdiction. The parties expressly waive their right to trial, including trial by jury. Each party shall bear its own attorneys’ fees and costs.
23. Applicable Law
This Agreement (including all bookings and the Terms & Conditions) shall be governed by the laws of the State of Washington applicable to contracts entered into and to be wholly performed therein (without giving effect to any conflict of laws principles under Washington law).
24. Updating of Terms & Conditions
Radiance Retreats (Cilly Wellness & Shanti Sound Healing) reserves the right to update and/or alter these Terms & Conditions at any time. Current information can always be found on "https://www.shantisoundhealing.com/radianceretreat" or "www.cillywellness.com" and any updates and/or changes will supersede any previous versions.
By booking a trip with Radiance Retreats (Cilly Wellness & Shanti Sound Healing), you acknowledge that you have read and understood the Terms & Conditions outlined above, and agree to be bound by those Terms & Conditions.